Privacy Policy
Last updated: September 4, 2026
IntakeGo LLC operates intakego.com and provides a managed lead response and appointment booking service. This policy explains what information we collect, what we do with it, and what we will never do with it.
Two different relationships
This policy covers two groups of people, and the rules are different for each.
- Visitors to intakego.com. People reading this site or booking a call with us.
- Customers of our clients. People who contact a business that uses IntakeGo. We process their information on that business's behalf. That business decides what happens to it, not us.
Information we collect from website visitors
This website does not require an account and does not ask you to submit a form.
- Booking a call. Scheduling is handled through Google Calendar. The name, email address and any note you provide go to Google and to us. Google's handling of that data is governed by Google's own privacy policy.
- Email. If you email us, we keep the message and your address so we can reply and keep a record of the conversation.
- Server and network data. This site is hosted on Cloudflare Pages. Cloudflare processes standard request information, including IP address, in order to serve the site and protect it from abuse.
We do not run advertising trackers, we do not use cookies to profile you across other websites, and we do not sell information about visitors.
Information we process on behalf of clients
When a business hires us, we configure and operate a messaging and booking system that handles inquiries from that business's own customers. That typically includes a name, phone number, email address, the details someone provides about what they need, the message history, and appointment records.
That information belongs to our client, not to us. We process it only to deliver the service we were hired to deliver. We do not sell it. We do not use it to market our own services. We do not contact our clients' customers except as required to deliver the service.
Text messaging
Messages are only ever sent to people who contacted our client's business first. We do not load purchased lists, scraped contacts, or lists collected for an unrelated purpose, and we will not do so at a client's request.
Every conversation includes a way to opt out. Replying STOP, UNSUBSCRIBE, CANCEL, END or QUIT stops messages immediately and permanently. Message and data rates from your mobile carrier may apply.
Each client is registered with the mobile carriers under their own business name, so the business messaging you is identified.
Service providers
We use a small number of vendors to run the service. Each processes data only as needed to provide their part of it.
| Provider | What it handles |
|---|---|
| HighLevel | Messaging, calendars, contact records, conversation history |
| Google Workspace | Our business email and calendar |
| Stripe | Client subscription payments |
| Cloudflare | Website hosting and DNS |
Artificial intelligence. Message content is generated using AI services, currently through our messaging platform. Those providers process the text of conversations in order to produce a reply. We disclose this rather than describing the service as though a person were typing.
How long we keep information
Client data is retained for as long as the client is with us. When an agreement ends, we delete it within 60 days, or return it in a standard format if the client asks in writing within 30 days of termination. We keep records longer only where the law requires it.
Email correspondence and business records are kept as long as needed for tax, accounting and legal purposes.
Security
We use commercially reasonable measures to protect the information we handle, including a password manager with unique generated credentials, multi-factor authentication where available, and access limited to what is needed to run the service.
We are a small company and we are not going to pretend otherwise. We hold no security certifications. If that matters to your business, ask us directly rather than assuming.
What we do not accept
Clients must not send protected health information, payment card numbers, or other regulated categories of sensitive data through the service without a separate written agreement. We are not currently a HIPAA business associate and we do not handle cardholder data.
Your choices
- If you are one of our clients' customers, the business you contacted controls your information. Ask them to correct or delete it and we will carry out their instruction. You can also stop messages at any time by replying STOP.
- If you contacted us directly, email [email protected] and we will correct or delete your information.
Depending on where you live you may have additional rights over your personal information. Write to us and we will honor them.
Children
This service is for businesses. It is not directed at anyone under 18 and we do not knowingly collect information from children.
Changes
If this policy changes we will update the date at the top. Material changes affecting existing clients will be sent by email.
Contact
IntakeGo LLC, a Missouri limited liability company.
[email protected]